Order Cancellation Policy

Order Cancellation Policy

Last Updated: 29 October 2026

At House of Quirk, we understand that customers may occasionally need to cancel an order. Please review our cancellation conditions below.

1. Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

To cancel an order, contact our customer support team or use the cancellation option in your account where available.

For an eligible cancellation before dispatch:

  • The full order amount will be refunded.

  • Any original shipping charges will also be refunded.

  • Approved refunds will generally be initiated within 7–10 working days.

  • Refunds will be issued through the original payment method wherever feasible.

Any shorter refund deadline required by applicable law will apply.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

Customers should contact our support team as soon as possible.

Requests involving dispatched or delivered products will be reviewed according to our Return, Replacement & Refund Policy.

Any applicable return eligibility requirements, shipping charges and refund or store credit conditions will apply.

3. Refused Deliveries and Returned Parcels

If an order has already been shipped and the parcel is refused or cannot be delivered, it may be returned to our warehouse by the logistics partner.

Applicable refunds for prepaid orders will be processed after the parcel is received back and reviewed in accordance with our refund terms.

4. Cancellation by House of Quirk

In certain circumstances, House of Quirk may need to cancel an order, including when a product is unavailable or the order cannot be fulfilled for reasons attributable to us.

If we cancel your order:

  • We will notify you of the cancellation.

  • A full refund, including applicable shipping charges, will be initiated.

  • We will process refunds in accordance with the applicable refund timeline and legal requirements.

5. Refund Method and Timeline

For prepaid orders, eligible refunds are issued to the original payment method wherever feasible.

For Cash on Delivery orders involving a payment that must be refunded, verified bank account or UPI details may be requested.

Eligible refunds are generally initiated within 7–10 working days after the relevant cancellation or refund conditions are satisfied.

Bank or payment provider processing times may vary.

6. How to Request Cancellation

Please contact us with your order details.

Email: connect@houseofquirk.com
Phone: +91 7827400305
Instagram: @houseofquirk_

Include:

  • Your order number

  • Your registered name and contact information

  • Your cancellation request

Our team will review the request based on the current order status.

7. Customer Support

House of Quirk — Innovent Ecom LLP

Website: www.houseofquirk.com
Email: connect@houseofquirk.com
Phone: +91 7827400305

Address: Khasra No. 93/5, 94/1/1, Firni Road, Near Metro Pillar No. 548, Mundka, New Delhi – 110041

Working Hours: Monday to Saturday, 10:30 AM – 6:00 PM

This policy does not limit any cancellation, refund or other consumer rights available under applicable Indian law.